Today’s supply chain process has become more automated, which has its pros and cons, but the ladder leads to uncertainty. It has created a system with unanswered phone calls, emails with late replies, and frustrating delays. Nobody wants to feel like just another account when working with a custom manufacturer. They want timelines hit and an ongoing transparent communication.
Here at Global Interconnect, Inc. (GII) we take the customer experience very seriously. We value each one of our clients as if they are our partner, because essentially, they are! As a company, GII makes it our top priority to deliver quality product on time with every purchase order we receive. We are direct and honest when it comes to our customers’ expectations, and we deliver above and beyond solutions.
When we connect new businesses, we often hear their concerns with lead times, quality management, and long-term cost reduction. We understand that companies need to see a promising road ahead when looking for a custom manufacturer, which begins with analyzing the road traveled. GII has been in business since 1995, and has partnered with leading OEMs (Original Equipment Manufacturers) in the medical device and high-end industrial sectors. Over the years GII has received client service and reliability awards from customers, and has even been told, “You guys are the only ones that pick up your phone when I call!”
We are constantly on standby for our customers, because we know that the products we are engineering and creating require zero failure. We pride ourselves for our work. That is the Global Difference.
Learn more from our Founder and CEO, Stephen Bates, in the video below as he discusses what the Customer Experience means here at GII.
Global Interconnect, a US-Asia design, engineering, and manufacturing firm with a primary focus in electrosurgical devices is thrilled to have found an individual of Dr. Brooks character and achievements. The addition of Dr. Brooks responds to the need for medical device companies to more effectively consult with GII on the minutiae of development and its many challenges. GII helps to accelerate the adoption of new technologies and move them more swiftly in to the marketplace.